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Posted: Sunday, February 4, 2018 5:34 AM

Survey Operations Staff Group
Bilingual Survey Research Interviewer - Martinsville, VA
Interested in a fast paced and high energy work environment?
Like to communicate over the telephone and have an impact in areas critical to the world s future?
Looking to join a group that is focused on excellence and delivering high quality data?
ICF Social & Analytic Solutions Operations Group is looking for high energy candidates who are friendly and personable for flexible Part-time and Full-time Survey Research Interviewer positions in our Martinsville Call Center. We conduct vital health-focused surveys and collect data that helps U.S. and global health agencies identify and monitor risks and quickly deliver targeted, effective interventions.
_About ICF_
ICF is an exciting place to work for many reasons. We deliver beneficial impact in areas critical to the world s future. ICF is a global consulting and technology services provider with more than 5,000 professionals focused on making big things possible for our clients. Since 1969, government and commercial clients have worked with ICF to overcome their toughest challenges on issues that matter profoundly to their success. We combine passion for our work with industry expertise and innovative analytics to produce compelling results throughout the entire program life cycle, from research and analysis through implementation and improvement. Check out more of what we do at ICF's Web site_www.icf.com_.
_Job Description:_
Deliver questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system. Our goal is to develop highly trained and motivated team members who develop valuable skills and enjoy a dynamic and rewarding work experience.
_Required Qualifications:_
* High school diploma/GED or proven related work experience.
* Clear speaking voice.
* Excellent communication skills.
* Basic computer skills including keyboard skills and accurate data entry.
* Fluent in reading and writing in English and Spanish
* Must be able to sit for long periods of time in a production work environment.
_Preferred Skills/Experience:_
* Previous call center, customer service or collections experience strongly preferred.
* Previous experience collecting and recording data from the general public.
_Professional Skills:_
* Strong communication skills, both written and oral, required.
* Ability to display high energy level, positive attitude and enthusiasm for the program while remaining neutral and unbiased during the phone interview.
* Team player with the ability to work in a fast-paced environment is a must.
* Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude required.
* Ability to be flexible in a work schedule and to work limited overtime as necessary required.
ICF is an equal opportunity employer that values diversity at all levels (EEO/AA Minorities/Females/Veterans/Individuals with Disabilities)
*Location:* /Virginia-Martinsville/
*Requisition ID:* /180#######/


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